Visitor
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4 Messages
Frustration with Xfinity Mobile and Internet Bundle Discount Not Being Honored
I was told by two different agents, via chat and over the phone, that by signing up for an unlimited tablet plan on Xfinity Mobile, I can get a tablet line, a new iPad, and 500 mbps internet all for $50 a month ($60 for internet + $30 for the unlimited tablet line - $40 bundle credit for activating a mobile tablet line) for two years. I opted for the tablet because the agent told me it allowed for unlimited mobile hot spot, which I needed because it took almost 4 weeks to get a cable buried between my house and the terminal. Using the tablet and its mobile hot spot was the only way I would be able to work from home.
Reviewing my current bill, I found that I was not getting the discount as promised. My total bill was looking to be $80 a month (the tablet line only got me a $10 discount). Chatting with Xfinity Assistant and agents over the phone was frustrating because I kept getting transferred to different departments, with the Xfinity Internet team telling me that the Mobile team gave me the wrong information.
This whole ordeal made me feel like I got swindled in the end. It's too bad that there is such a huge disconnect between the Mobile and Internet teams as I would have loved to keep this bundle if they were able to find a way to honor the deal that originally enticed me. The offer stated on my order confirmation email, "You will receive a $40 monthly multi-product discount for 24 months if you sign up for Xfinity Mobile and activate a new line with Unlimited Data within 90 days of this order." A tablet line with cellular service and unlimited data plan seems to literally fit this description, but if it doesn't, than Xfinity should better clarify this and educate it's Mobile agents.
Despite being more than 30 days of having my iPad, I am thankful that a Mobile agent was able to escalate and address my frustration and got approval to allow me to return my iPad and cancel my mobile line. It's just too bad that it had to get to this point.
user_r8xxih
2 Messages
3 months ago
Similar thing happened to me. Was lied to by customer service agents and now have been being transferred back and fourth between agents who keep trying to get me to pay for more stuff. I called trying to explain the situation and the people on phone did not know what to do kept transferring between mobile and internet teams, it was a huge waste of time. Im trying to contact a manager now. Have already been lied to by a chat agent claiming to be a manager, and they keep sending me more forms to fill out saying they will “fix it” and credit me for a “Free Ipad” and then send me a form to just pay more, one was not even Comcast related. Frankly, do not trust them. I might have to drive to a comcast store to get this sorted out.
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user_n0g7b5
2 Messages
1 month ago
I am having the same issue. They keep me transferring to different departments but no one is able to help me. Last month I was promised that I will receive the discount starting next billing cycle, but not luck. Still the bill is generated for full price and due for full price.
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