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user_zsoo65
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Sunday, June 14th, 2026 8:25 PM

Garfield Ridge outage

My home internet has been out since the storms last thursday night. I understand these repairs take time but we havent had a decent update from Xfinity in three days. We work from home and have no options for internet services as the local Xfinity hotspots are also down. Life is scheduled nowadays and some sort of estimated repair time would certainly help us schedule our week.

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1 day ago

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EG

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118.5K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityVianney

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2.7K Messages

4 days ago

 

user_zsoo65, Thank you for creating a new post. I'm sorry to hear service has been down for some time, and I understand you are eager for some hard updates. When I check on my end, I also don't have a set timeline I could provide. The status map online here: https://www.xfinity.com/support/statusmap, and the Xfinity App are updated based on the information from the local teams. Although your immediate area may be back up and running, we may likely have equipment or plants in places where work may still be ongoing. The best thing we can do at this time is to check on the status for any news/alerts as they come in. 

 

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user_zsoo65

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3 Messages

@XfinityVianney​ what I need is for you to tell me that I will have service by a certain date.

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4 days ago

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XfinityTommy

Official Employee

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2.9K Messages

user_zsoo65 Honestly wish we had more options to provide a specific timeline. Rest assured, our field teams that are working on these situations always are very diligent to minimize downtime as much as possible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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user_zsoo65

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Internet service went on for one day. Out again. So if it rains can I expect your services to fail? I expect a healthy credit this month. Once again I have to leave my home in a rainstorm to get work done.

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1 day ago

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XfinityChelseaB

Official Employee

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2.4K Messages

@user_zsoo65, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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