@user_ucgj14 At the end of your troubleshooting were you offered the opportunity to have the replacement equipment sent to you? If not we have a few options for you. You can go into any XFINITY Retail store. I have a link you can use to locate a store of your choosing at https://www.xfinity.com/support/store-selector/. Some store also allow appointments, or you can always walk in.
Another option is our team can mail out equipment to you. How would you like to proceed?
EG
Expert
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109.9K Messages
6 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.4K Messages
6 days ago
@user_ucgj14 At the end of your troubleshooting were you offered the opportunity to have the replacement equipment sent to you? If not we have a few options for you. You can go into any XFINITY Retail store. I have a link you can use to locate a store of your choosing at https://www.xfinity.com/support/store-selector/. Some store also allow appointments, or you can always walk in.
Another option is our team can mail out equipment to you. How would you like to proceed?
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