Gateway upgrade to XB8

user_piq4iv Thanks for posting on our forums. Our team would be happy to help create a shipment request for the XB8 model. You can also bring your current equipment to a local Xfinity Store (if applicable) to swap for an XB8 model as well. If you'd prefer a shipment and are okay with waiting for a few days, please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

 

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.