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user_2ftqe3
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Monday, July 27th, 2026 11:50 PM

Getting a replacement box for new apartment after roach infestation

I moved into an apartment with a roach infestation a few months ago and will be moving into a new one soon. Due to the potential of my current Xfinity internet box having eggs and/or live roaches, I wanted to know how I could get a new internet box and what to do with the current one. 

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5 days ago

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XfinityAlfonso

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2.7K Messages

5 days ago

Hello user_2ftqe3 thanks so much for reaching out here on our Xfinity Forums! Returning a defective piece of Xfinity equipment can be done quickly and easily by visiting one of our local stores. Our Xfinity Store Locator makes this a simple process, as you can set up a free visit anytime during operating hours. 

 

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user_2ftqe3

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The issue isn't that the box is defective, it's that it may have roaches in it because of a current infestation. Should I take a potentially infested internet box to the store?

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5 days ago

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XfinityAbby

Official Employee

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1.1K Messages

Yes you can take the box to the store @user_2ftqe3 I would suggest that you double bag the box and seal it and just make the employees aware of the situation, so they can handle it properly. 

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