1 Message
getting on Max on xfinity TV
I have HBO account-can't get to Max because screen says I'm not using Primary Account. I 'm the only user with only one ID per the App
1 Message
I have HBO account-can't get to Max because screen says I'm not using Primary Account. I 'm the only user with only one ID per the App
XfinityMartyR
Official Employee
•
1.9K Messages
1 day ago
@user_kd19ln Thank you for reaching out! You may want to ensure, or double check you are using the Xfinity Primary User ID on the account, and not a secondary User ID (Manager, Member, Viewer).
To verify your Xfinity User ID, here is an article that may help: Manage user roles and permissions on Xfinity accounts
Also, here is an article that outlines the steps to create a MAX account and Password: Create a Max Account and Password
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