Visitor
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1 Message
Getting spammed by with Comcast messages after an agent got mad at me [Edited]
I’ve been bombarded with 42 texts from Comcast immediately after having a disagreeable encounter with a Comcast agent. Yes I was out of line, but the issue was created by the Comcast System not me. How do I report this employee that has a serious anger issue?
[Title Edited: "Language"]
XfinityKei
Official Employee
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2.5K Messages
10 days ago
@michinnome Our apologies as this is never the experience we want for any of our customers. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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