Visitor
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1 Message
Getting started
Apparently the app is not downloading to my Samsung Galaxy S8 Active phone. So how can I get my wifi router set up?
Visitor
•
1 Message
Apparently the app is not downloading to my Samsung Galaxy S8 Active phone. So how can I get my wifi router set up?
XfinityRay
Official Employee
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3.3K Messages
20 days ago
Hello, @user_812vcy! Thanks for reaching out about activating your modem. I have a Samsung Note 9 and have been running into the same thing. Time to upgrade my device because of security updates, so I can use all my apps again. We are happy to further assist you with activating the modem here. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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