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user_5qy9rh
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Thursday, May 29th, 2025 10:22 PM

Getting texts about getting an upgeaded Gateway at no cost

I have gotten a text message a couple of different times recenty stating this: 

"Hi, its Xfinity followuing up to remind you that while we've increased the speeds included with your internet plan, you need ti upgrade your Xfinity Gateway to receive them. 

Would you like us to ship you a new, upgraded Gateway at no extra cost?

1- Yes, ship me a new Gateway

2- No, I'm not interested"

Is this a scam?

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Updated 

26 days ago

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XfinityMatthew

Official Employee

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354 Messages

1 month ago

Hello user_5qy9rh , we routinely upgrade our speeds at no additional charge to our customers. Depending on how old your modem is it may no longer support the new speeds efficiently. Have you had the current modem for a while?

 

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user_5qy9rh

Visitor

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2 Messages

@XfinityMatthew​ yes, since installed in 2017

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1 month ago

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XfinitySara

Official Employee

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1.8K Messages

It sounds legitimate, @user_5qy9rh. Do you see the same kind of message or alert when logging into your account, either online or with the app? Our team is awesome to work with because we can always double-check things from our end if you need us to :)

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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gburnheimer

Visitor

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1 Message

Will my monthly xfinity bill be increased if I decide to receive the Gateway modem router?

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26 days ago

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XfinityJohnG

Official Employee

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1.9K Messages

@gburnheimer, the monthly modem lease fee is the same regardless of which device is on the account. There would not be any bill increase with those upgrades. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

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user_jee48f

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1 Message

1 month ago

IS THE XFINITY GATEWAY ADVANCED WIFI 6 TECHNOLOGY EASY TO INSTALL YOURSELF?

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XfinityKassie

Official Employee

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1.8K Messages

 

user_jee48f Excellent question! Yes, the XB8 is self installable. As long as we have had active services at the residence within the last 12 months. 
 
https://www.xfinity.com/support/articles/broadband-gateways-userguides 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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