Visitor
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3 Messages
Getting the run-around
After 3 AI troubleshooting chats, modem reboots and 2 phone calls I finally get to chat with an agent. He said I need a new modem (Xfinity equipment) and scheduled a service technician to be at my house between 10-12. No one has shown up so far. Xfinity AI says there are no service techs scheduled for my account. Agent gave me a confirmation number [Edited: "Personal Information"] for service appointment.
Will a service tech be showing up? My internet has been out for 2 days - connection drops every 1-2 minutes, pages load slow if at all, servers time out and nothing streams for more than a minute or two. Will I get a credit for this?
Not long ago we could call and talk to a human. Now we go thru AI loops and it hangs up.
Nice page here - doesn't scroll down to submit the question. Needed to tab over to it.
XfinityArmand
Official Employee
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2.4K Messages
17 days ago
Hello @user_c7yrby! Thanks so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to assist with addressing your service concerns. Please feel free to shoot us a private message with your details, so that we can get a look at what's going on, and from there determine next steps.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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