1 Message
Gift Card
Good evening, I received my incentive gift card late and it is already expired. It has not been used or registered. Is there anyway to receive a replacement?
I have seen suggestions to send a direct message about this, but there is no "direct message" button on the page even when I'm signed in to my account.
XfinityJohnG
Official Employee
•
1.2K Messages
12 days ago
Thank you for reaching out to us here @user_in137i. I will be happy to submit a request to have that card replaced from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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