S

Saturday, April 5th, 2025 8:25 PM

Gigabit Pro Availability

Hello Comcast Support team!

id love to get an analysis started to see if I’m eligible for the Gigabit Pro service at my home.

Thank you! 

Accepted Solution

Official Employee

 • 

1.2K Messages

16 days ago

 

SeattleBeardMatt Thanks for posting on our Forums! Our team would be happy to help get the ball rolling for Gigabit x10 (Pro) services. There are a few things we'd need to review, and can create a request to have our backend team check the eligibility for your home. Please send our team a direct message with your full name and address.

 

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

forum icon

New to the Community?

Start Here