Gold Member (2+ Years): Rude Technician Left Incomplete Install and Massive Insulation Mess in Closet

Hi everyone, I am posting here hoping to get this escalated to a corporate support specialist. I am a Gold tier member and have been a loyal Xfinity customer for over two years. Two days ago, I experienced a completely unacceptable home installation appointment.

The technician dispatched to my home arrived two hours late. Upon arrival, he was incredibly hostile and disrespectful to both myself and my sister. He repeatedly spoke down to us, saying, "Do you understand what I'm saying to you?" and snapped at my sister in her own home, telling her to turn down her music because she didn't hear a command he gave her while I was out of the room.

Worse, he went into my bedroom closet to install the modem, pulled open a ceiling access panel, and dropped a massive amount of loose ceiling insulation all over my clothes, shoes, and bedroom floor. He then abruptly informed my sister that a "cable team" would have to come back in a week, leaving the installation entirely incomplete, and walked out without making a single attempt to clean up the workspace.

As a field technician myself (on the Comcast Enterprise/Business side), I am deeply aware of standard operating procedures. Leaving a customer's home in a worse, hazardous condition than it was found is a severe violation of company protocol. Blown-in insulation is a known skin and respiratory irritant, and it is completely unacceptable that my personal belongings were left covered in it.

I have clear photographic evidence of the mess showing it covering my footwear and showing it piled all over the clothes on my closet shelves).

I need an Xfinity administrator to contact me immediately so I can:

1. File a formal Property Damage Claim to have my room, clothes, and shoes professionally cleaned/restored.

2. Receive a proper account credit for a completely botched, late appointment window.

3. Have this technician's behavior formally reviewed by regional management.

Thank you, and I look forward to a prompt response from the support team.