2 Messages
Goodness Xfinity Didn't Change No Way
I'm having issues with my cell and home internet. Lagging, dropped calls etc etc. I contacted support to get and made an appointment for a technician to come out and as soon as the appointment is confirmed a sudden everything works great. I give it several days and everything continues to be great. As soon as I cancel the application and all of a sudden everything goes to [Edited: Language] again. Years ago I was an Xfinity/Comcast customer and after that trian wreck of an experience I swore I'd never use the company again until recently. After looking at providers I decided to give Xfinity another shot as the company seemed to be doing better and turning itself around but I was wrong. I've learned my lesson and looking at other providers.
XfinityJeniece
Official Employee
•
3.4K Messages
4 days ago
Hey there, @user_2643k3, thanks for reaching out through Xfinity Forums regarding your account and connection issues. We definitely do not want to lose you as a customer, and I would be happy to check on the status of your account and signals. You have reached the right place to troubleshoot! Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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