Got this text from Xfinity

“Hi XXXXXX, it's Xfinity Assistant.

We've identified an issue with your internet equipment at XXXXXXXXXXXXXX that is affecting your Xfinity services. You may be experiencing slower speeds or connection interruptions and your Xfinity Gateway will need to be replaced.

Would you like us to ship you a new gateway at no additional cost?

1 - Ship me a new Xfinity Gateway

2 - No, I'm not interested

Txt help or stop

Msg&DataRatesMayApply”

How can I verify this is legit? Thanks

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XfinitySeth

Official Employee

•

1.5K Messages

1 hour ago

Good evening user_x3xs89 👋 I appreciate you popping into the community with your question, and we're here for you! Just going by the wording of the message, it definitely sounds legit and is a text we do send customers. Usually those texts are prompted when our system recognizes that you're using an older modem that has a newer model to upgrade to, or if internal issues are detected within the modem itself. Have you been experiencing issues with your internet lately at all?

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user_x3xs89

3 Messages

Thanks for the prompt response. No issues out of the ordinary.

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44 minutes ago

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XfinityVianney

Official Employee

•

2.9K Messages

user_x3xs89, I checked your device to be sure, and I'm not seeing any red flags. It may have been a proactive text based on data sent from the gateway. In the future, this link https://www.xfinity.com/support/articles/comcast-alerts is a great guide to determine if the messages are coming from us.

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29 minutes ago

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Customer Service

user_x3xs89

Got this text from Xfinity

XfinitySeth

user_x3xs89

XfinityVianney

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