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Great Customer Service
Hello,
I plan to start this out counterintuitively to what my title would suggest.
This started out like a normal contact to update my plan. The agent kept offering me things I didn't want or need.. and granted the price was lower than my current plan they just were listening. When they told me that a 5 year plan would be more per month than a 1 year plan I grew frustrated and disconnected the chat.
After I calmed down I reached back out. I'm so glad that I did. As Shreyas immediately offered me an even lower priced plan with the same speed and unlimited data. Only this time they weren't trying to bloat everything with other things I didn't want. Plus they were much quicker to respond.
THIS is what customer service is all about. I wanted to leave a review.. but the chat never asked. Take care of people like this, please. I know customer service is a thankless job.
So I am here to say THANK YOU SHREYAS!
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