Visitor
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1 Message
Green Pedestal cover missing
Green pedestal cover has been missing from my yard for over 8 months opened multiple tickets with Xfinity call center and they keep making appointments that never show and have been rolling for the last 6 months. Do local Xfinity stores/ warehouses have these green covers? There is a disconnect between Xfinity call center and local shops in the Atlanta area.
thank you for your time
XfinityEricB
Official Employee
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2.5K Messages
2 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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