ground wire

Question

The ground wire connected to the coax box outside of my house is broken, and it is supposed to storm tomorrow. I tried to speak with someone on the phone, the earliest appointment they could give me was next Wednesday. Is there any way I can escalate this in order to get service sooner?

XfinityAirelle · Answer

user_839uzn Hi there! Our team would be happy to assist you with this.

Can you please send us a direct message with your full name and service address so we can take a closer look?

How to send us a direct message:

- Click “Sign In” if necessary.

- Click the “Direct Messaging” icon.

- Click the “Start new conversation” icon, which looks like a pencil and paper.

- In the “To:” line, type “Xfinity Support.”

- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

- An “Xfinity Support” graphic will replace the “To:” line.

- Type your message in the text area near the bottom of the window.

- Press Enter to send it.

Talk to you there!

Customer Service

user_839uzn

ground wire

XfinityAirelle

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