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user_6g7ntr
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Visitor

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3 Messages

Saturday, February 21st, 2026 5:44 PM

Hanging Wire

Hello - 

There is a wire that has come loose from its restraints due to the super windy weather recently. It's not interfering with vehicles or people as it is installed very high. However, it bangs against my windows when windy and three wiring doesn't seem secure at all and might fall/lose more restraints. Can someone please help with this? I have been unable to reach the right department on the phone. I can provide pictures and an address. 

Thank you

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14 days ago

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XfinityNatalie

Official Employee

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609 Messages

14 days ago

Hello, user_6g7ntr! We appreciate you bringing this important hanging wire issue to our attention this weekend. I would definitely not want to hear a wire banging by the window for my morning alarm. Rest assured, you have reached the right team for assistance. Is the pole from the hanging wire located in your yard? 

 

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user_6g7ntr

Visitor

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3 Messages

I live in an apartment, so the pole is actually across the street. It's supposed to be attached by hooks and stuff along my building, but it came off of one

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14 days ago

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user_6g7ntr

Visitor

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3 Messages

14 days ago

The pole is across the street - I live in an apartment and the wires should be fastened to our bulding, but it came off.

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XfinityDuron

Official Employee

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556 Messages

Hello @user_6g7ntr I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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14 days ago

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