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user_mob52c
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3 Messages

Friday, October 11th, 2024 10:23 PM

Harassed By Agent-Services adjust and payment made without permission

Over 74 messages -unwanted messages from agent 

Service call made for in-home, without permission. 

Payment made with out permission. Help

Question

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Updated 

27 days ago

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XfinityRichard

Official Employee

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1.4K Messages

1 month ago

Hi there!, @user_mob52c Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience, I'll be more than happy to look into your concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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user_mob52c

3 Messages

Thanks, but unless you're gonna fire the guy that was harassing Me, I am not sure what can be done

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28 days ago

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XfinityEricB

Official Employee

 • 

1.7K Messages

I can definitely send your feedback to the right people about the experience, and they will take the appropriate action once we have details about the experience. If you would like us to do this for you, please send us a Direct message at anytime, and we will be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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EG

Expert

 • 

107.1K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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