Haven't received internet starter kit

Hey there, @user_dkajne! Thanks for reaching out over the Xfinity Community Forum with your new order concerns. You've come to a great place for support :) Our team is awesome to work with because we'll do everything we can to help, and it sounds like we'll need to take a closer look at the location and/or account to make sure your order went through. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!