Visitor
•
1 Message
Having phone problems
My phone totally died it started getting real slow right after update and today it stopped working all together
Visitor
•
1 Message
My phone totally died it started getting real slow right after update and today it stopped working all together
XfinityThomasC
Official Employee
•
3.4K Messages
23 days ago
Hello, @user_ln5hrr sorry to hear this disheartening news about your phone. What brand and model phone is it? Have you performed any troubleshooting on your own so far? For example:
Does it charge with its charging cable.
Check the cable for damage.
Try a different cable.
Force restart the device.
Check charging port for damage or dust.
0
0