Visitor
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2 Messages
Having trouble changing Internet plan
Hello,
I'm having trouble changing my plan. The chat bot seems to be stuck in a loop and does not help.
I want to change my internet to the Xfinity Now 100 Mbps plan. I am out of contract. Thanks for your help.
Official Solution
XfinityTony
Official Employee
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1K Messages
24 days ago
@user_559fb1 Thank you for working with us via DM. I am glad we were able to get this set up for you. As a heads-up to other interested parties, you must have a disconnection order in for your Xfinity services before you can order NOW Internet. Because this is a NOW product, our support capabilities on this platform are limited. Thank you for your time. I hope you have a great night!
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EG
Expert
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107.1K Messages
24 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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998 Messages
24 days ago
user_559fb1 thank you for using the Community Forums page to reach out regarding your plan change. Apologies for the concerns you came across with the Xfinity Assistance, but we appreciate you taking the initiative that you did. It sounds like you have already had a chance to review our plans using the Planbuilder site which is perfect. Out of curiosity is there a particular reason why you wanted to 100 Mbps speed tier? Let's get your account pulled up on our end, so we can help you make this change today.
Send us a direct message with your full name and complete service address.
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• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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