Visitor
•
2 Messages
Hazard cables fell blocking elderly person and snow plow from driveway
I'm trying to help a family member. And needed to call the fire department today because the cable wires fell crossing her driveway laying on snow. She can't get in and out she's elderly. The snow plow also can't come to do her driveway and she has no access to get in and out of her house because the cables are blocking the driveway. I need somebody to come and help right away. I cannot wait days for this woman to get in or out of the house. She needs an ambulance services. I am in tears. Please this is urgent to get the lines out of the driveway.
user_nks4w6
Visitor
•
2 Messages
14 days ago
I've been trying for hours to get in touch with somebody live at customer service and it's impossible. I'm am breaking down over this.
0
0
XfinityMarcus
Official Employee
•
2.1K Messages
14 days ago
user_nks4w6 thank you for using the Xfinity Community Forums to reach out. We take this type of concern extremely seriously and want to ensure that these cables are properly addressed. Can you send over a direct message with your full name and complete service address for us?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
0