Visitor
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2 Messages
Hazardous / Dangerously Exposed Wire
Hello (and apologies, as I've had no luck with Xfinity's online support agent):
I've two active Xfinity accounts in Newburyport, MA as well as Grantham, NH...as well as a former, inactive account #X8618 @ 5 Alpine Vista, Grantham, NH = a property I still own, albeit without active internet service presently. This latter location suffered coaxial cable damage at the street coincident with a local culvert repair in August, leaving Xfinity's cables temporarily spliced but nonetheless exposed and yet to be properly repaired & re-buried.
This has now lingered for **three months** leaving cable dangerously exposed at the street, poised for additional damage from snow removal equipment and/or ultimately threatening coaxial service to the home altogether when frozen ground prevents proper restoration. What is my next step for expediting / escalating attention to this?
Thank you,
Kevin Webb
Accepted Solution
XfinityCarolyn
Official Employee
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515 Messages
9 hours ago
@user_79x7s7, Thank you for bringing this to our attention. I completely understand your concern about the exposed coax being damaged by snow removal or frozen ground, making a permanent repair more difficult. We’d be happy to help look into the damaged outside line at the Alpine Vista property and determine the appropriate next step for getting the issue resolved. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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