Hi @user_6yrftq Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out to report the cable line. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message": Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
There is a hazardous wire sagging in the trees at my home. [Edit: Personal Information] Tech needs to come out in bucket truck and tighten steel cable that Xfinity wire is attached too.
[Edit - Personal Information] - Xfinity Internet Customer
Hey there, @user_3a30xp. We understand how impactful a low hanging wire can be. Our team can absolutely get this issue taken care of for you. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJanelle
Official Employee
•
2.4K Messages
2 years ago
Hi @user_6yrftq Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out to report the cable line. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_3a30xp
1 Message
2 years ago
There is a hazardous wire sagging in the trees at my home. [Edit: Personal Information] Tech needs to come out in bucket truck and tighten steel cable that Xfinity wire is attached too.
[Edit - Personal Information] - Xfinity Internet Customer
(edited)
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