Hazardous wire

user_rxxyyd Hello and thank you for eaching out via our Xfinity Community Forums. An exposed lines in your yard don't sound good at all! I can definitely understand why you'd be concerned about that, especially after calling about it multiple times already. Please know that we want to help get this taken care of for you right away.

 

To get the ball rolling and make sure we get a ticket created for this specific issue at your property, could you please send me a direct message with your name and the service address? Once I have that information, I can get the wheels in motion to help get those exposed lines addressed and resolved for you. We appreciate you letting us know about this and want to ensure it's taken care of safely and efficiently!

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it