Visitor
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1 Message
HBO Max Basic with Ads
I have been trying to cancel HBO Max Basic with Ads tier but I keep getting the run around or xfinity webpage keeps crashing or AI chat does not help either.
Visitor
•
1 Message
I have been trying to cancel HBO Max Basic with Ads tier but I keep getting the run around or xfinity webpage keeps crashing or AI chat does not help either.
XfinityNatalie
Official Employee
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293 Messages
25 days ago
Hey there, user_2fn85o! Thanks for posting on our XFINITY Community Forum. I know it is important to cancel HBO Max if you are no longer watching it. We appreciate you trying on your end to cancel by using the self-service steps. I will be more than happy to look further into this matter. I noticed you sent us a direct message as well. We will continue our conversation in direct message for account security purposes.
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XfinityQuemekia
Official Employee
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515 Messages
25 days ago
Thanks again for reaching out @user_2fn85o. I'm glad we were able to remove the HBO Max with Ads, it was a pleasure assisting you! Have an awesome rest of your weekend.👍
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