Visitor
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2 Messages
help... down xfinity line at neighbors house damaged (split) on my property and about to fall in road 911 safety issue!
My neighbor and the landlord property owner have both reported a damaged cable xfinity line down at the home north of me since May - June 2025. Xfinity has never responded to address this issue at my neighbors service address.
The downed line has now split and is laying further across my property and is split to the road way where there is a pole it is attached to on the opposite side of the road. It is about to fall. Why hasn't Xfinity addressed this before now? I have no faith that anyone from Xfinity will show up. I cannot mow my property around this damaged / downed line. We have waited all summer for you to respond.
It is a serious immediate safety concern if cars or trucks snag it. I cannot call the main Xfinity phone number and get through automated system, because the problem is not my service. Your company is HORRIBLE to notify of such an issue.
I've done my best to inform you of the immediate safety issues. If you do not quickly address your damaged line, the liability is yours.
XfinityAdrienne
Official Employee
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1.7K Messages
1 month ago
Hey there, @user_eqmluz! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the line and the pole at the neighbors' location, it certainly is not what we want for anyone to experience. I would be more than happy to dive into the information further and ensure that the safety concern is resolved as quickly as possible. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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