1 Message
Help needed! Unable to transfer services
Hello,
We recently moved and have attempted to transfer our services multiple times. We moved into a 6 unit building and even though two of our neighbors have had services installed, we have been told we can't schedule yet because our building is still under construction. It doesn't make any sense.
We have a ticket in, but we have not been able to obtain an update for a week. We do not want services with another provider but feel we will be forced to do so as Xfinity isn't doing anything to assist us.
Any suggestions on how to get more information would be greatly appreciated.
XfinityTony
Official Employee
•
1K Messages
26 days ago
@cjl12 Thank you for your post! I definitely cannot blame you for the situation that you are in. Internet is super important these days, so I am going to do everything possible to get this going for you. Can you send a DM to Xfinity Support with your full name and the address, please? I could also use that ticket number (via DM only). Thank you, and I'll see you there!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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