Visitor
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1 Message
Help! New unlocked s25 can't be activated
I bought a new unlocked Samsung Galaxy S25 Ultra from Samsung. When I attempted to replace my old phone with this phone via Xfinity app, the phone is compatible but locked. How do I proceed?
XfinityKei
Official Employee
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2.2K Messages
24 days ago
@user_raanch Thanks for reaching out. Our team is here to help.
I have some information and criteria to ensure your old phone is unlocked.
I have a link with those details here for you https://www.xfinity.com/support/articles/eligible-to-unlock-phone
Most of the time, your phone unlocks automatically within 48 hours of being paid off.
Here are other unlock rules:
1. Your phone must be activated for at least 60 days.
2. The phone must be paid in full.
3. Your Xfinity Mobile account cannot have a past-due balance.
4. Your phone cannot be reported lost, stolen, or involved in fraudulent activity.
5. Phones won’t be eligible for use internationally unless the guidelines above are met.
6. Only the account holder, Primary user, or a Manager on a phone’s Xfinity Mobile account can request to have it unlocked.
Does your current phone and account meet the above criteria?
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