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burrcor
1st Topic

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3 Messages

Monday, December 29th, 2025 6:58 PM

HELP! no Netflix though it is a part of my plan

please fix this. Netflix has not been available for about 1 month even though it is listed as being a part of my "grandfathered plan

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3 days ago

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XfinityMarcus

Official Employee

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2K Messages

3 days ago

burrcor thank you for using the Xfinity Community Forums page to reach out. I know that I would certainly want all of my included package features working, so let's see what is going on with yours together. Please send us a direct message with your full name and complete service address to get started.

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

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burrcor

Visitor

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3 Messages

This issue is way beyond any help you Mr. AI or "Xfinity Support" may try to provide. This is a corporate backroom IT team issue. We have been with Comcast for over 30 years so I guess we don't really matter. A previous ECM had been issued and closed WITHOUT the problem being resolved. what a surprise. 

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3 days ago

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burrcor

Visitor

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3 Messages

@XfinityMarcus​ This issue is way beyond any help you Mr. AI chatbot or "Xfinity Support" may try to provide. This is a corporate backroom IT team issue. We have been with Comcast for over 30 years so I guess we don't really matter. A previous ECM had been issued and closed WITHOUT the problem being resolved. what a surprise. 

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3 days ago

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XfinityNatalie

Official Employee

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500 Messages

Our Digital Care team would love the opportunity to help research your recent tickets further to proceed as necessary towards a final resolution for you, burrcor. Please feel free to direct message us with the steps provided above for further assistance. 

 

 

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3 days ago

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