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XKay3459X
1st Topic

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2 Messages

Monday, August 25th, 2025

Help unlink peacock subscription that has a error to try again later nonstop

I’m currently trying to use my free peacock subscription from Xfinity. It’s saying that it’s active but I don’t recall activating it and don’t know where it’s active so I keep trying to unlink it, but it keeps saying an error and that I should try again later but it never works. Are you able to help me unlink it

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9 days ago

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XfinityRichard

Official Employee

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2.5K Messages

2 months ago

Good Morning, @XKay3459X I'm very sorry for the trouble you are experiencing trying to view the free Peacock. Have you tried all of your emails? There would have been a confirmation email that would have been sent to you, have you searched your email in box?-Richard

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I_just_want_to_unlink_Streaming

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1 Message

10 days ago

I've now spent over 3 hours on the phone with Xfinity Customer Support trying to resolve exactly the same issue.  My support ticket Ref is CR226146350 and multiple staff have been unable to unlink Peacock from my Xfinity Account.  The Advanced Technical Support Team say that the cause is a "bad signal coming into the house" .   The error shown on the Xfinity website is a Peacock pop up window, showing the Peacock Logo, stating "Something unexpected happened.  Please close this pop up and try again. If the problem persists, try again later."  The advanced technical support team were nice and friendly, and very patient, but this problem was one they had to forward to others internally at Xfinity to look further into. 

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XfinityJon

Official Employee

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678 Messages

Good afternoon I_just_want_to_unlink_Streaming. I can certainly understand the frustration if you have spent a lot of time on trying to get this taken care of. You have reached the right team, and I will be more than happy to assist further.  I will need some additional information to look into this more. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 days ago

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XKay3459X

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@I_just_want_to_unlink_Streaming​ 

they ended up, figuring it out. Apparently, a friend of mine had been logged into my free Peacock subscription on her own email account. it refused to let them take it off so they ended up having to make me a second Xfinity account and where they closed out the first one and just moved everything over to the second one. Xfinity customer service representative can reach out to Peacock and see what email it’s active under. That’s what they did for me but yes, it did. Take a long time

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10 days ago

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user_i08lt2

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1 Message

9 days ago

I too have spent hours on the phone with Xfinity just try to Activate my free peacock and get the same try again later error.  Twice I've been told it would be resolved in 24 hours but to no avail. I can't even get the satisfaction of canceling since it's free, but so frustrating 😫 

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XfinityMarshante

Official Employee

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603 Messages

Hello @user_i08lt2, thank you for your comment. I understand how frustrating it can be, especially when you're waiting for a resolution and haven't received one yet. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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9 days ago

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