U

Thursday, October 10th, 2024 5:10 PM

Closed

help with a land line

I can dial out with my land line but when I call the number I get a message saying that the number is not in service.

The modem has been restarted.

Note this a new install it was done on October 1st.

Official Employee

 • 

1.4K Messages

1 month ago

 

user_9kb97i, Thank you for reaching out to Xfinity Support. I would like to help you with your voice service. It sounds like we need to run through some troubleshooting steps. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

2 Messages

It's all good you guy's fixed it.

forum icon

New to the Community?

Start Here