Visitor
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1 Message
Help with ongoing internet issues
I have contacted customer service, I have had 2 techs out to my house , I have been with trouble shooters for numerous hours on the phone to repair my continuing internet dropping issue. I can't even get into live chat because the internet drops in the middle of conversations. The MULTIPLE fixes I've been through are not helping. In fact the issue is getting worse. I could not reach anyone by phone today, calls were all dropped. How can I get help from someone who actually KNOWS what they are doing? I'm extremely frustrated.
EG
Expert
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111.8K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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363 Messages
4 hours ago
Good evening user_16b352. I certainly understand it is frustrating when dealing with internet issues. You have reached the right place, and we will be happy to assist. In order for me to look into this better I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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