Visitor

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2 Messages

Friday, August 15th, 2025

Help with pricing on my internet

I am debating fiber vs. my internet from Xfinity.

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Selected Oldest First

Accepted Solution

Official Employee

 • 

94 Messages

26 days ago

 

user_tmxdw6 Hi and welcome to our forum! I can help you out with that grand debate. What type of questions do you have in regards to either or outside of pricing? 

 

Visitor

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2 Messages

Pricing is what I want to discuss.

Official Employee

 • 

500 Messages

 

user_tmxdw6 we can certainly review some options with you. In order to review pricing specific for you, we will need some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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