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Wednesday, September 25th, 2024 1:14 AM

help with recovering email lost from sent folder.

My email in sent folder is gone as of 09/20/2024.  I looked over recover process from deleted folder and I do not see email.  I have lost many sent emails back to 2005.  Please help!

Official Employee

 • 

1.2K Messages

2 months ago

We'd love to assist user_ukhrtj . Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.

 

2 Messages

I sent a direct message to xfinity support.

2 Messages

I have lost all the messages I was saving in my Sent folder as well.  Can someone PLEASE help me retrieve the messages?

2 Messages

14 days ago

I have lost all of the messages I was saving in my Sent folder as well. Can someone PLEASE help me retrieve the messages?

Official Employee

 • 

1.4K Messages

 

user_hrmgkv, I would be happy to assist you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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