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user_s2elr0
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Friday, February 27th, 2026 5:39 PM

Help with ticket [Edited: Private Information]

I require to speak with someone regarding the aforementioned ticket # as it pertains to setting up service at my property. I’ve been advised that construction needs to take place in order to set up service and that can take 60-120 days without any further details. When I call customer service they are not helpful. 

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8 days ago

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XfinityBenjaminM

Official Employee

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2.8K Posts

8 days ago

 

user_s2elr0 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this further and see if we have any updates from our Construction Team. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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