New Poster
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3 Messages
Help
[Edited: "Inflammatory"], if you call the support number is almost impossible to reach a real person, after 20 or 30 minutes when you finally reach an agent and explain that your internet is not working they only say :
"I see everything ok here, the problem must on your side, is there anything i can help you with ?"
[Edited: "Language"] , i will switch to AT&T as soon it is available in area.
XfinityChristy
Official Employee
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1.6K Messages
2 years ago
@Luis_Miami I'm sorry to hear that your services haven't been meeting the standard we set for ourselves! We want all of our customers to enjoy their services at the speed and reliability Xfinity is known for, and I'm going to do everything I can to turn things around for you so you can do just that. To get started, please send us a direct message with your full name and address.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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107.3K Messages
2 years ago
The concern is not "Community Center" help related. Thread moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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