Help

My cable service has not been reconnected since the hurricane ( Sept.27 ). All other homes on my street were reconnected on Oct.14. My cable is coiled up in my yard waiting [Edited: "Inflammatory"] . I’ve had 3 crews on 3 separate days to attempt hook-up on weekend of Oct. 12/13 and none finished. Appointments have been scheduled and they were no-shows! [Edited: "Inflammatory"]

Responses

XfinityThomasA

Official Employee

•

1.8K Messages

28 days ago

user_wib66n - Thank you for joining the Xfinity Forums community. You've reached the right team for help. Our team can assist. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Customer Service

user_wib66n

Help

Was this helpful?

XfinityThomasA

New to the Community?