Visitor
•
1 Message
Higher than normal payment
I usually pay $61 every month, but this month I had to pay $135. I'd like to know the reason for this increase.
Visitor
•
1 Message
I usually pay $61 every month, but this month I had to pay $135. I'd like to know the reason for this increase.
XfinityMarshante
Official Employee
•
1.5K Messages
2 days ago
Hello @user_gu1oax, thank you for taking the time to leave a post. We completely understand your concern about seeing your monthly bill increase unexpectedly, and we’d be happy to help review what caused the difference. You can also check page 3 of your billing statement for a detailed breakdown of your plan, including information about when your promotion is ending and any one-time charges that may have increased the bill. Have you had a moment to review your statement to see if it reflected any changes made or your promotion ending?
0
0