Good afternoon user_d4bht8 you have reached the right team, and I will be happy to assist. I do have a couple questions to help me better understand and assist. Has your camera been connected to the WiFi before? Or is this a new device that you are connecting? Does the camera have settings you can modify directly on the device, or do you use an App to manage and connect the camera?
XfinityJon
Official Employee
•
500 Messages
4 days ago
Good afternoon user_d4bht8 you have reached the right team, and I will be happy to assist. I do have a couple questions to help me better understand and assist. Has your camera been connected to the WiFi before? Or is this a new device that you are connecting? Does the camera have settings you can modify directly on the device, or do you use an App to manage and connect the camera?
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