Home Internet is Out

Why the heck is my internet being shut off at 8:30pm in the afternoon when I’m working on projects. You guys can’t schedule that at 1:00 am in the morning when everyone is asleep?

Responses

XfinityAlfonso

Official Employee

•

1.2K Messages

17 days ago

Hello Spc22 We're so sorry to hear about that interruption. Our Xfinity Status Center will provide the most up-to-date information on when services will be back on. In the cases of unplanned interruptions, we do action these as soon as we can so we get service restored ASAP.

2

0

S

Spc22

7 Messages

@XfinityAlfonso you sent me a 404 page. And I’ve already checked the status page there’s nothing about why. Is Xfinity not capable of pushing maintenance notifications or alerts for customers or users who have the app?

Like

Reply

17 days ago

0

XfinityAlfonso

Official Employee

•

1.2K Messages

We do provide alerts for maintenance on your MyAccount main page at least 48 hours in advance. With unplanned interruptions, we provide the information as soon as we can evaluate the situation for that ETA for restoration.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

17 days ago

0

Customer Service

Spc22

Home Internet is Out

Was this helpful?

XfinityAlfonso

Spc22

XfinityAlfonso

New to the Community?