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@XfinitySeth​ it has been out since friday night, so three days

Oh wow I hate that you were without internet over the weekend! Have you checked for your area at xfinity.com/support/statusmap to see if any area-wide interruptions are being reported?

I have! Apparently there are none 

Definitely odd! In that case, let's take a deeper look at the account to see what need to be done to fix things 👍 Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

@user_ms3t2h I appreciate you sending the direct message with the requested information. I was able to locate that and will follow up with you there to continue investigating the service not working.