Visitor
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1 Message
Home phone doesn't work after setting up new modem
Recently upgraded to a new modem, setted it up and everything. Internet works fine, but the home phone does not ring when someone is calling. Tried unplugging and plugging in the wires multiple times, but still nothing. The phone worked with the old modem, but not with the new one.
XfinityDuron
Official Employee
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162 Messages
26 days ago
Hello @J_yee68 I understand that this situation can be a huge inconvenience. I will be happy to do some troubleshooting for you regarding this situation. Can you please send a Direct message with the name and address to the account here
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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