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user_ten35m
1st Topic

Visitor

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2 Messages

09/17/2026 12:55 PM

Horrible a.i

A.i is horrible. I can’t speak with a human. They can’t understand or direct me . This is the most frustrating [Edited: "Inappropriate Language"] ever ! I’m CANCELLING MY SERVICE BECAUSE OF IT 

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5 days ago

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XfinityThomasC

Official Employee

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3.7K Messages

5 days ago

Hello, @user_ten35m please tell me what circumstance have led to you feeling this way about your service and wanting to cancel? I am human and would like the opportunity to turn things around on this platform. 

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user_ten35m

Visitor

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2 Messages

I called seven times. I had a question and could not reach a customer service representative. AI could not tend to my request. It made me extremely frustrated and because of this, I no longer want this service! It seems like your goal is to [Edited: "Inappropriate Language"]  the customer as much as possible

(edited)

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5 days ago

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XfinityThomasC

Official Employee

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3.7K Messages

@user_ten35m I'm sorry for that frustrating experience and I get it; no one wants to deal with computerized responses when they are upset over a serious matter. I would like to help resolve it if you'd like to tell me more in private. I can also honor your wishes and cancel service if we are beyond repairing our relationship with you. Could you please send our team a direct message with your full name and full address? To send a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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