Horrible customer service in home

I placed three phone calls to Xfinity on separate occasions to ensure that my move would be seamless. Each time I was told something different, but was assured everything would be fine and ready to go on my move-in day. Well, of course it was not. Nothing was connected as promised on my move-in day. We were not able to get through on the phones, once transferred the phone line disconnected twice. The next day I went to the Xfinity store in person and found that instead of moving my service they disconnected my service and I needed to recreate an account. I then had to wait 6 days to have my service connected. When the service tech came to my house he did not introduce himself, was not personable or friendly. He drug mud and dirt through my house. He left the outdoor pole messy, the outside of my house a mess as two lines are not connected and I'm not sure if they should be. The hookup inside is also less than desirable. He was certain upon exiting my house to ask me to give him a 9 or a 10 when I received my survey. I did not fill out the survey because I had gotten so many surveys from so many interactions that I didn't know which one was which. I would love to submit photos of what I have here at my house to know if this is the expectation from your techs or if I truly was provided poor service.