Visitor
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6 Messages
Horrible customer service
I knew I was going into the hospital and I arranged a payroll to come out on 25 long story short I'm 192 overdrawn after being told 1 I could get the extension 2 I was getting a reverse on charges because I already had my payment set up..I have saved everything every confirmation everything then I get refused...I'm about ready to cancel
XfinityMarcus
Official Employee
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1.4K Messages
11 days ago
user_89e940 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had a less than stellar experience recently with a customer service interaction and after a recent hospital trip the last thing you want to worry about it your Xfinity service billing. I would like to take a look at what options are currently available for your account. Can you please send me a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_89e940
Visitor
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6 Messages
11 days ago
I had made a payment arrangement when I knew that my bill was passed you unknowingly to me my bill went up $60 they had not taken any my equipment charges off because I had returned that 4 months ago I had arranged for my bill to be due on the 25th I had confirmation from three different people that they made a mistake so they would reverse the charges I had people on here tried to say they could help me they did not at all
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