Horrible customer service.

When we first signed up with Xfinity, they had great customer service. That’s one reason we signed up with them. Now their customer service is worse than AT&T and I say a whole lot. I would love for someone to contact me so that I can speak with a person. I will not chat with the AI assistant nor go in circles on the phone number.

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XfinityAlfonso

Official Employee

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1.8K Messages

8 days ago

Hello user_he20kc thank you so much for taking the time to reach out here via our Xfinity Forums. We will always strive to provide the best experience possible, and it seems based on your post, we've failed somewhat in that. In general terms, can you describe what issues you've been dealing with?

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user_he20kc

Visitor

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2 Messages

Can’t speak with a person on the phone and the internet has been going out everyday.

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8 days ago

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XfinityAlfonso

Official Employee

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1.8K Messages

Oh Goodness! We do have agents at the ready to always assist, and we are here as well. Have you had an opportunity to check out our Forums articles related to internet troubleshooting?

ANSWERED: Tips for troubleshooting your Xfinity Internet connection

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8 days ago

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Customer Service

user_he20kc

Horrible customer service.

XfinityAlfonso

user_he20kc

XfinityAlfonso

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