Visitor
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1 Message
Horrible Customer Service
Got offered an apple watch for $149 discount due to my rewards. (By sup Jaycee) Got online to chat with hopes of getting the watch activated. Chatted with 3 reps today. (Essaki, Saurabh, and Aman) All of whom did not activate my watch, but each one of them tried to get me to return the watch so they can personally make sure my credits are applied to my account. I informed that a ticket was credit for the credits to be applied and I want to remove my old watch and activate the new watch. I don’t know if these folks work on commission but I felt like I was in the process of being scammed all 3x! They never attended to the CUSTOMER REQUEST. This whole chat dept is always a problem and it’s makes the company look bad! I’m really thinking about canceling all my service. I just called and spoke with supervisor Jermey! I expect these issues to be resolved by tomorrow or I’m canceling all my services with Xfinity!! Do better!!
XfinityJustinM
Official Employee
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272 Messages
11 days ago
Hi @user_uuxxyi, thank you for taking the time to share your experience with us. It sounds like you have spent a lot of time working with our chat team to get this resolved, but you can rest assured that we'll make sure your request reaches the finish line. If you could please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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